Achieving the goal of balanced development starts with relentless focus on improving customer satisfaction. Translating customer needs into tangible value creation for the business requires looking at all the security, privacy and compliance aspects of the total system, including the implications arising from the complexity of needing to consider both downstream and upstream effects. This type of rigorous monitoring against such hidden requirements is what gives the customer the confidence to trust.

Organizations that take the approach of only focusing on speed and throughput fail to understand and consider all the customer needs. The end product or service might nail the nonfunctional requirements, like availability and reliability, but then fail when it comes to security and privacy, leaving unwary users vulnerable. Instead, organizations must understand a customer requirement to the depth that is required to fully protect the privacy or security of data.